Technology
It is one of our core strategies to be fluent in all of our customers’ selected IFEC systems and on top of the latest technology trends in the industry. It is this that allows us to support our customers’ current needs as well as help them define the most suitable IFEC technology solutions for new aircraft and retrofits.
Operations
BackBrilliant content solutions become worthless if they can’t be effectively delivered to the airline and the airplanes. That is why we ensure that we not only understand the operational side of our business but also understand what happens during the integration and content delivery processes.
Unique
BackEach airline has its own history, its own vision and mission. Each has its own unique mix of passengers and its own route structures. The combination of all these factors demands customized content as well as customized technical and operational solutions for each and every airline. We understand this very clearly. We deliver to it.
Content
BackAs the CSP we become an integral part of your team. We need to understand the challenges you face daily at work; the opportunities you see but have not time to pursue; your priorities. Our job is most successful when we deliver our services and products fully aligned with these factors.
Human
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JOE
Joe, Touch’s Managing Director, started in the aviation industry in Toronto back in 1980 working in catering for Canada’s charter airline Wardair where, nine years later, he reached the position of Manager of Catering Equipment.
Joe’s career then took him to Canadian Airlines in Vancouver where he started as Manager of Inflight Products and IFE and reached the position of General Manager for Latin America, based in São Paulo.
In 1997 Joe moved to California to become AEI/DMX’s VP of the Inflight Division handling more than 36 airline clients from around the world.
In 2004 Joe started his own IFE business that ultimately grew into Touch Inflight Solutions expanding its services beyond content management and into video and audio productions, media sales, printing and onboard promotions.
Joe has always been an active member of the WAEA / APEX including participation in several Committees as well as 2 years as a Board member.
MARIANA LEVY
Mariana Levy is our Director of Content Solutions and Special Projects and brings over 10 years of combined experience in video production and customer management.
Mariana started in the world of IFE back in 2001 when she worked hand-in-hand with Varig in the monthly production of videos for the project Varig TV. Mariana was also responsible for production logistics and the delivery of the materials to the airplanes.
In 2009 Mariana joined TAM Nas Nuvens as Customer Care Manager, becoming the main contact point with the airline. Her success in this role led to TAM hiring her the IFE supervisor. Among other successes at TAM Mariana oversaw the implementation of onboard connectivity on TAM’s narrowbody aircraft.
In 2011 Mariana joined Touch, helping Joe Carreira to implement the company and its services to TAM as well as its partnership with TAM Nas Nuvens.
MARIANA PEÇANHA
With a degree in Publicity and Marketing and a Master in Business, Mariana started in the industry of IFE at VARIG in 2000. She participated actively in the implementation of new technologies at Varig, including PAC’s 3000 system. Mariana was in charge of VARIG TV’s project that produced 17 hours of customized content monthly, in 6 different versions, focusing on routes with French, English, German, Spanish, Portuguese and Japanese languages.
After leaving the airline Mariana worked with Joe as Account Manager for several airlines, handling accounts such as VARIG, TAP Portugal (all video and audio content and implementation of Panasonic eX2 system), Embraer/FAB (Brazilian Presidential aircraft), SATA and IMS (audio and music videos for portables).
Mariana joined Touch in Mid November of 2011 as the Director of Business Development. She is responsible for supporting sales and managing the introduction and implementation of new clients and services.
DANIEL MARACCINI
Daniel is a graduate in Mechanics Engineering from FEI (Faculdade de Engenharia Industrial) in Brazil. Daniel started his aviation career at TAM in 2004 in the Powerplant Engineering Department. He quickly moved on to the Supply Chain Department as Powerplant maintenance Contracts Administrator and then on to the Powerplant Directory as the Powerplant and APUs Contracts Coordinator.
In 2009 Daniel moved to the world of IFE working as TAM Nas Nuvens Operations Manager where, in addition to quality assurance he is also responsible for the processes that manage the implementation of new media sales content.
In 2011 Daniel joined Touch responsible for Touch’s technical and operational services.
MARIA CLÁUDIA PARONI
B.A. in Translation (English / Portuguese) from PUC (Pontifícia Universidade Católica) in São Paulo, Brazil, Maria Cláudia has great experience in translating services and as Executive Assistant for several Brazilian and multinational companies of different segments.
In 2002, she worked as an Executive Account in video production for several governmental institutions in Brasília, which gave her the opportunity to enrich her professional background.
In 2011 Maria Cláudia joined Touch as the Office Coordinator and Executive Assistant.
What Moves Us
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The best way to express what moves us is by showing our Mission and our Values. Here they are
Our Mission
Bring to airlines and passengers a world of global and regional entertainment through humanized customer care by passionate, in touch, qualified people.
Our Values
Transparency, joy, quality, progress. In love with what we do.
Contact
801 Brickell Ave, Suite 900Miami • FL • 33131 • USA
+1 305 372 0202
Email-us:
getintouch@touch.aero
joe.carreira@touch.aero